Effective Date: 12-12-2024
At Interest Optimizer, we strive to provide the best experience to our customers. This policy outlines the terms for cancellations and refunds for our SaaS platform.
Cancellation Policy
- Subscription Cancellation:
- You can cancel your subscription at any time by accessing your account settings or contacting our support team at [[email protected]].
- Cancellation will take effect at the end of your current billing cycle. You will continue to have access to the service until the end of the period.
- Trial Period:
- If you cancel during a free trial period, no charges will be applied.
- Trial cancellations must be made before the trial period ends to avoid automatic conversion to a paid subscription.
Refund Policy
- Eligibility for Refunds:
Refunds are only provided under the following conditions:- Technical issues that prevent access to the platform and are not resolved within [specify timeframe, e.g., 7 business days].
- Erroneous charges or billing errors.
- Non-Refundable Cases:
- Fees for the current billing period are non-refundable once the subscription has been renewed.
- Partial refunds for unused portions of the subscription are not available.
- Refunds will not be granted for dissatisfaction with the features if the services were delivered as promised.
- Refund Process:
- Refund requests must be submitted via email to [[email protected]] with proof of payment and a detailed explanation of the issue.
- Approved refunds will be processed within [specify timeframe, e.g., 10 business days] and credited to the original payment method.
Contact Us
For any cancellation or refund inquiries, please contact us at:
- Email: [[email protected]]
- Phone: [+91 6232912162]
- Live Chat: Available on our website during business hours.